Infographic: What Your App Should Do For Customers via Small Business Trends @smallbiztrends

Our friends at Small Business Trends had a great idea for an infographic – note what customers want from an app.  That idea is shown below, with a number of themes on how an app serves customer needs.

Many business launch an app, but not sure how to integrate the app’s purpose into a cohesive strategy or business model. reviewing the tips on this infographic should spark ideas as to how to improve your strategy or business model with an app.

Here’s What Customers Want Your Mobile App to Do

This infographic first appeared in Small Business Trends.

 

Tips To Improve Your WebSite (or Web App) Pages

Ok, so you are ready to update your website pages, or these days, a web-based app page. Well planning content is critical for making the most of your site pages. Here are several tips that should be included in refining a site or app page.

  • Layout a wireframe for a site – a wireframe needs to show how a page is laid out, so you can plan what is related to it.
  • Select content and images that tell how you will solve a problem,. not just your “life story” . It is good to know something about how a business is established for credibility, but keep stories to three paragraphs when starting out. And be ready to update your story over time.
  • Have a focal point of a page – an image that conveys what the site is ultimately about
  • Balance the white space – make sure that a pages does not crowd with a lot of text. People read differently online than they do offline.
  • Avoid using grey or any light-colors for fonts.  In many instances, words in dark definitive colors against a background is easier to read at a glance.
  • Remove flash pages – they are not only dated as of 2017 (and earlier), but flash pages also can hinder loading the key material visitors want to see on a page.  With mobile and tablets being the first tool used to view sites, a flash page can hinder mobile access if there is no mobile page….
  • ….Which, by the way, there should be a mobile page for your site. Make it with simple features, such as a simple bullet list of offered products/ services and a large button which users can click to dial to your store or office.
  • For showing important details on your business offers, ask designers how to highlight that information. Sometimes a slight contrast in the background can show importance
  • Despite better text editors and code frameworks, it is important to verify the appearance of webpage and web app pages appearance across browsers. To do so use Browsershots, an online site that checks pages for browser/site compatibility
  • Make sure there is a privacy statement indicating the use of analytics, where applicable, and how data is handled within your organization.
  • Consider examining how navigation usage occurs within a session that last 190 seconds (190 seconds is a typical average for a webpage). Note what is clicked and loaded easily within that time frame.
  • Decide on social media platform and memberships to be displayed – links, badges, and widgets that shows a window of the activity on that platform.  Sometimes these can add to page load time if the images are not optimized.
  • Plan footer content – the latest website designs have a footer that works across each page.  For apps consider what elements appear in the navigation – can any of it be arranged to simplify the loading of the app.
  • For websites, gather recommendations of products and service – show on a page or every page where possible.

Finally, remember to optimize for search engines – i.e. use SEO to rank your site in a search query.  Without this, your website has not guidance for search or even for a paid search marketing plan.

The most critical mistake with websites is to make delays to deliver your content to a developer or designer – more than a few months to code and finalize function can be problematic for your designer to organize and revise code with quality. Those delays can also cost your business sales, because your business’ updating of a site reflects how well it is operating.  Gather essential changes so you can share your concerns upfront, and make any changes in an organized fashion.

Analytics Tips: The Basics on Using Google Analytics User ID

With analytics deployment these days, cross device measurement has become a de facto standard for  establishing effective measurement for many businesses.  It allows marketers to learn if customers are viewing a tagged site on a mobile device and website prior to a conversion. This information can help tailor plans for a customer experience.

One essential tool in establishing cross device measurement is a JavaScript-oriented call out called User ID. A number of analytic tools, such as Google Analytics and Piwik offer this feature.  The following tips focuses on the well-known Google Analytics platform.

User ID is a modification to the analytics tag, designed to allow cross device visits to be an identifiable segment in the analytics reports. User ID is one of two IDs that vary according the data source generating the data. A client ID represents a device or access by browser, while a user ID represents a signed in user with an account. The purpose behind both IDs is to avoid  personal identifiable information from appearing in the Google Analytics reports or within an overall analytic stack where Google Analytics data is exported.

For Google Analytics, User ID must first be enabled in an account, then added as a modification in the site tracking code. (To learn more about User ID see this CMSWire post)

To enable the User ID, enter the admin of the desired account and navigate to the property level.  Within the Property level column, click Tracking Info then User ID.  You will then see the following step by step instructions:


The first step is an explanation of the User ID Policy – the wording is meant to explain what is considered personally identifiable information and avoid its usage when marketers create the User ID.  Once read, you can indicate you understand the User ID Policy by toggling the switch to ON.   The feature is then enabled in the selected analytics account.

The next step, which appears right after activation, is to generate an unique ID  that associates to new users and that consistently reassign IDs to returning users. These IDs are included in the data sent to Google Analytics.  Ensuring these objectives does require some familiarity with JavaScript, since the variables and data type syntax is JavaScript based.  Thus creating the syntax for the ID is best completed by a developer.

User ID can be used for both websites and mobile apps. Web data can only be sent to a web property, and mobile app data can only be sent to an app property, so you can not combine them into one reporting view.

Google Tag Manager version

The Google Tag Manager has a slightly different take on the instruction to add the User ID tag.  Marketers are still required to indicate that personally identifiable information will not be used in creating the User ID.  The difference lies in setting a JavaScript variable.

The tag manager variable can retrieve the User ID value from two formats.  It can retrieve the value from a first party cookie which persists a user ID on the client side, or through a data layer variable.

In the Tag Manager account, navigate to the More settings, then to the Fields to Set option and click Add Field. You should see the following selection.

Google Analytics Tag Manager User ID

 

Notice the field name and value entry windows. This is where you can enter the following values.

Field Name
Value
userId
{{userId}}
The field name is a default key selection, appearing as a “camelback” format (don’t worry – GTM has this as a default selection, so you do not need to type it out). The value is the actual value associated with the field name.  Think of these pairs as “favorite sports team” and “score”, and you can get the idea of how they work in the tag manager.

How to avoid fake online sites while establishing a genuine online presence

Fake content is in the news these days, thanks to accusations by the Trump administration – which itself offered positions to Breitbart, an alt-right site accused of posting misogynistic, racist, and often false news.

Avoiding fake sites has been critical ever since commercial interest arrived on the web. It can appear in many technical aspects of a website.  Link building was meant to signal to search engines that a site with a large number of links represented a quality source of material that should rank highly in a query.

But now, thanks to social media and user’s overlook in reviewing details of the post they share, it is very easy to spread and repeat information that is not entirely true.

Businesses and marketers of all levels have to be accountable. Sharing links to nefarious sites damages trust and branding.  It can also lead to legal issue

Here are some ways to protect your sites from association with a fake or susceptible site.

  • Establish a social media manager who can review sites and manage a list of trusted sources – essential for linking to highly regarded sites.
  • Examine referral sources in analytics reports for returning traffic segments – see if the sources align to your site’s purpose. For example, if you have a site dedicated to auto parts, you should see traffic from other auto parts dealers or new /used car dealers with whom you are linked. Seeing a site based in a foreign country where you are not doing business is not alarming in and off itself, but it would raise an eyebrow.
  • If you are looking for online communities to join, research their activity. Are there images of offline activity with members? Are those images consistent See if the posts in the community are “natural” or repeated spam, aggregators or generic comments.
  • On referral sites that you are interested in linking to, review the posts created – are they thoughtful with points and counterpoints? Are there author biographies that detail other posts that they have written? In fact, is there even an About Us page at all?
  • Decide how to link offline events into your online presence. Doing so attracts traffic from real people, who you have most likely engaged with in a real affair.  Their engagement creates a real environment on your social media platform, which leads to engagement will help
  • Review Facebook pages for fake fans – ensuring quality fan engagement can protect your page from being seen as a scam and from losing reach in the Facebook algorithm. According to Social Media Examiner, Facebook is rewarding pages that contain higher engagement and quality content “with greater visibility in the news feed, while pages with limited fan engagement and poor content lose positioning in the news feed.”
  • Consider an advertising budget for social media accounts. Many of the platforms have changed their algorithms, which consequently impacts the organic reach of their posts –  there are reports of Facebook having limited organic reach, such as this 2016 Marketingland post in which publishers have experienced a sharp decline in reach.  Planning a few well placed ads for increasing engagement can help drive awareness for events.  The ads can be targeted for region, as well as for interest when social media ads are used.
  • Check your followers, with apps such as Fakers from Statuspeople. The site indicates what percentage of a Twitter feed contains the following statuses: False (meaning fake followers), Inactive (accounts that have not tweeted in awhile), and Good (meaning accounts with active commentary).

The signs that your website is becoming obsolete (and what to do about it)

So when is it a good time to replace a website?

It’s an honest question. A website is a business presence, and when your website does not work, you and your business don’t work.  ultimately you do some research on your competitors in order to stay at par or better yet one step ahead.

But there are a number of significant clues to obsolesce that you should discern from your analytic metrics about your own site.  Here’s the key questions to ask:

  • Is your traffic decreasing steadily, assuming the same marketing campaigns have been used over the examined time versus the time before the decline?
  • Are the steps navigate seem increasingly cumbersome? Mobile devices and tablets have established the expectation that navigation is simple, requires few steps, and seems seamless across devices.
  • Does your website reflect the current identity and branding of your business? Does it show your products and services.

That second point raises the most serious concern, because navigation is related to the amount of information that the site is meant to convey.   Are people navigating a lot to get to the information they want? Are they scrolling a long page without a large image to draw an eye — this layout is a 1990s ploy incompatible of tablets and mobile phone, and deployment of internet access through carriers.

It also reflects a lot of information is being conveyed – it means you have a lot of clutter. This Zimana post explains why your site should not be cluttered.

Ultimately you must realize that the world of online solutions is constantly changing.  If your site was built when Explorer 6 was all the rage, then this is the year for a redesign…Sites are being designed much differently now than they were even a few years back. Plus search engines have systematically revised algorithms and criteria for ranking sites in queries. It’s probably a good idea to re-design every few years to stay up to date and ensure the site shows how your business benefits customers.

Some simple fixes to consider for a meaningful updating:

  • Update your text often, especially on your home page, so that the texts reflect current products, services, and the benefits your business provides to customers and client.
  • Make sure content are not arranged in large blocks of text. People tend to scan information online to determine what they need.  In some layouts, a large amount of text can clutter the site message – customers scan for products, services, and information they need. 3 to 7 lines are sufficient for online reading, depending on the width of the space.
  • Change your photos. New images are a simple way to change up the look.
  • Consider adding video that demonstrates how products and services are offered, and how your business works. Doing so reduces clutter on a site – because now another media can describe the business. It also allows exposure for other platforms such as YouTube, Instagram, and Facebook for extending an online presence.
  • If you are writing a blog or have followers on Facebook make sure you are adding posts on a regular basis staying in the loop of what’s new in your field, keep your meta tags up to date and current.

And there are other ideas you can use to to improve a website – check out this list of idea.  You can also examine these posts for further refinement: