#BlackTwitter Infographic via @Peppermiller

Black Twitter has become a morphious description for a community on Twitter that comments  on social issues and ideas important for the African American community.   It is a group that is unlike any previous civil rights groups because of its digital influences and timing from the current cultural trends in the United States.

Pepper Miller created a nice infographic that covers basic stats on Black Twitter.  It is a good starter for a basic discussion of marketing to minority groups in an organic way.   While Black Twitter is not commercial in nature, appreciating sentiment can introduce  marketers to the social media profiles that interact with the group – ranging from small businesses to organizations who could be a potential partner for a service or product.

It also illustrated how African Americans use mobile access frequently. African American and Hispanic digital natives index higher for Twitter usage and, according to Pew Institute, index higher for mobile access.

You can learn more about Pepper Miller at her site peppermiller.net. You can also read a book review I wrote on Pepper’s book on African American marketing trends, Black Still Matters In Marketing,  at Small Business Trends.

Info graphic: Black Twitter Real and Influential by Pepper Miller on Scribd

Avoiding Call To Action Errors – A Small Business Trends Infographic

Our friends at Small Business Trends, created an infographic that highlights how call to action (CTA) is sometimes not much of  a call and creates little action.  CTA is an essential component in analytics. CTA is what creates a click, and drives the purpose behind an analysis.  What traffic actually clicked? What’s the significance?

Moreover, CTA must be optimized.  The phrases used as a CTA are tested in A/B tests.  Improving CTA is linked to driving downloads of an app or purchases from a cart. And there are a lot of factors to what makes a CTA successful.

Take a look at the infographic below to learn how businesses drop the ball on CTA.  For more small business news, follow Small Business Trends.

Calls to Action Data

Social Media Tips: 10 Best Ways To Generate Traffic for Your Blog

Boston Traffic Social Media
Boston traffic is a great metaphor for traffic flow, but for digital, you must make plans to make that traffic happen. Social media is perfect for those plans.
After every website launch, there should be a plan for generating traffic to a site. Especially if that site is a blog.
So the magic question is: How does one build visitor interest in their blog?
Well, fortunately a lot of ways exist to build traffic.  The key for selecting the right way is to  for a small business or organization, here are a few starter was to get that traffic going!
  • Submit site posts to content aggregator – AllTop, Growth Hackers, Hacker News and inbound.org are starting places to share content, Many of these will syndicate content, meaning that the posts will show on their networks. Allot, for example, will tweet posts
  • Create a video version of a blog topic – from YouTube to Facebook Live, you can create a live version for
  • Social Media sharing syndication is a long word, but it serves an important purpose.  It can automate new posts and ensure that they are available for other to see later.  dlvr.it and IFTTT are examples of these syndication tools.
  • Dedicate an email to a post topic – share a snippet of content can create interest in a new blog
  • Share for community participation and events – People research the communities profiles online in Twitter and Google Plus.  MeetUp is also a good site for meeting announcements, and learning about a group through the images they share.
  • Repackage content as a presentation. The slides can then be hosted as a Slideshare presentation or as a pdf which can be downloaded at another site.
  • Guest Blogging – appearing on other blogsites is still a good way to generate interest on your own, provided that the hosting site is a high quality site.
  • Appear on podcasts or video newscast, mentioning in talk about a related blog post. Doing so can be as effective as providing a link from a guest post.
  • Talk about tools of your trade, such as this post for Small Business Trends. Solution providers of those tools will appreciate your mention and post a link to the podcast (or blogpost).
  • Posting a link in a Reddit community relevant to your site or topic.
  • Create a slideshare version of the post, highlighting a few key points from the post.  Doing so will give another set of content that can complement a post without mimicking all the content.  So for example, a slideshare of top 10 tips for a better website could complement a post on why a site update is important to a business.
One follow up idea – make sure you are periodically checking the demographics and affinity reports in Google Analytics.  Doing so can reveal a rough estimate on the traffic quality that is arriving onto your site.  Checking the results in the affinity reports can verify traffic quality as it relates to your site topic.  The Affinity Report results can also spark some ideas for your blog topics.  Just look for what is consistent in a 30-60-90 day period (You can also decide to work on countering the resulting topics, if they are not what you want.
Overall there are a lot of ways to make traffic to your site with social media!

How to avoid fake online sites while establishing a genuine online presence

Fake content is in the news these days, thanks to accusations by the Trump administration – which itself offered positions to Breitbart, an alt-right site accused of posting misogynistic, racist, and often false news.

Avoiding fake sites has been critical ever since commercial interest arrived on the web. It can appear in many technical aspects of a website.  Link building was meant to signal to search engines that a site with a large number of links represented a quality source of material that should rank highly in a query.

But now, thanks to social media and user’s overlook in reviewing details of the post they share, it is very easy to spread and repeat information that is not entirely true.

Businesses and marketers of all levels have to be accountable. Sharing links to nefarious sites damages trust and branding.  It can also lead to legal issue

Here are some ways to protect your sites from association with a fake or susceptible site.

  • Establish a social media manager who can review sites and manage a list of trusted sources – essential for linking to highly regarded sites.
  • Examine referral sources in analytics reports for returning traffic segments – see if the sources align to your site’s purpose. For example, if you have a site dedicated to auto parts, you should see traffic from other auto parts dealers or new /used car dealers with whom you are linked. Seeing a site based in a foreign country where you are not doing business is not alarming in and off itself, but it would raise an eyebrow.
  • If you are looking for online communities to join, research their activity. Are there images of offline activity with members? Are those images consistent See if the posts in the community are “natural” or repeated spam, aggregators or generic comments.
  • On referral sites that you are interested in linking to, review the posts created – are they thoughtful with points and counterpoints? Are there author biographies that detail other posts that they have written? In fact, is there even an About Us page at all?
  • Decide how to link offline events into your online presence. Doing so attracts traffic from real people, who you have most likely engaged with in a real affair.  Their engagement creates a real environment on your social media platform, which leads to engagement will help
  • Review Facebook pages for fake fans – ensuring quality fan engagement can protect your page from being seen as a scam and from losing reach in the Facebook algorithm. According to Social Media Examiner, Facebook is rewarding pages that contain higher engagement and quality content “with greater visibility in the news feed, while pages with limited fan engagement and poor content lose positioning in the news feed.”
  • Consider an advertising budget for social media accounts. Many of the platforms have changed their algorithms, which consequently impacts the organic reach of their posts –  there are reports of Facebook having limited organic reach, such as this 2016 Marketingland post in which publishers have experienced a sharp decline in reach.  Planning a few well placed ads for increasing engagement can help drive awareness for events.  The ads can be targeted for region, as well as for interest when social media ads are used.
  • Check your followers, with apps such as Fakers from Statuspeople. The site indicates what percentage of a Twitter feed contains the following statuses: False (meaning fake followers), Inactive (accounts that have not tweeted in awhile), and Good (meaning accounts with active commentary).

Social Media Tips: A look back at Waffle House, The World Cup, And How To Grow Engagement

On July 1st, 2014 Waffle House set Twitter abuzz with a “war” against Belgian waffles. On its Twitter account Waffle House noted that its declaration is in support of the US team during its game against Belgium in the 2014 World Cup Series.

This instance of joining a discussion in Twitter is savvy. The message was short, did not require a lot of media content to support it, and really provided a way for Waffle House to imbed into the discussion at the moment, a global sport.

Here are three quick lessons that small businesses can learn from Waffle House.

1. Verify the social media usage regarding the event.

In short, marketers should understand what volume are being generated on a social media platform, and if possible what demographics are being shared. For the World Cup Series, almost 389,000 tweets were generated in the minute after Chile made a penalty shot that allowed it to avoid an early exit from the terminal for the first time since 1950. The Superbowl generated 25 million tweets, which is more than the 16 million total during Saturday’s round of 16. However given that the World Cup is played over 2 weeks the consistency of exposure for a social media platform can sustain interest around a given subject. It means a lot of exposure for business who can blend a message.

2. Pick a subject that is tangential to your target event and to your product.

Belgian waffles are harmless yet they incorporate the Belgian team Anna food products served by Waffle House competitors. Waffle House does not serve Belgian waffles and his stores. This makes a playful bet that is fun for people to comment and tweet on. Check out the comments that were leveled within 24 hours of the announcement of this war.

3. Be responsive yet allow for mistakes.

In one tweet Waffle House use the word Belgium instead of Belgian – a spelling error. But that did not take away from the spirit of the campaign. Twitter is meant for casual light conversation and the best users make the most of it by responding consistently while posting content, even if the content is posted via a scheduler like Hootsuite. The takeaway is to manage the conversation, not let it get away from the main ideas being shared.