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Posts from the ‘Social Media’ Category

25
Mar

Free Google Analytics webinar – How to manage your business online through web analytics

This September 2011 webinar I created for Small Biz Technology shows how Google Analytics (and any web analytics, for that matter) should work in your business. You can make choices that help you manage the business effectively. Ramon Ray, editor of Small Biz Technology, made the introduction.

This video will show the importance of setting a goal, how to use paid search, and how referral traffic should be monitored.  This can aid your business’ effort to make timely decisions based on the data presented.

Note: Due to processing, the audio was somewhat damaged.

4
Dec

How Web Analytics Helps Small Businesses – Where to Start with Measurement

Many small businesses think of web analytics as search engine optimization, but that perspective is a partial view. Analytics encourages the organization of a digital presence for a business or an organization. These days such planning is important. It means providing speedy management of marketing content, be it online or off, such that a business can ultimately manage costs.

Some small businesses analyze results from a campaign effort – after a website is launched, a video is uploaded in YouTube, or a Facebook page is launched. This is an understandable step – many businesses see analytics in an application and treat the analysis as an audit. But the real work happens during the preliminary planning of a digital presence. This can consume some time, particularly now with so many options for a small business to choose. A business should review two aspects  first before tweet or a site visit is measured.

1. What is the purpose of the website in the business model? Does it serve as an augment for offline marketing?  Is it for sales through e-Commerce? Is it a way to deliver customer support through online chats and community hosting? Answering these questions will set the tone for what content should be on the site – images, downloads, and which pages should retain visitors for longer than a moment. Even trust badges can be influential (see my Business Agility post Building Trust Through Transparency).  It will also lead to how a site and its subdomains are set. The end result is the arrangement of how a site should be tagged.

2. What marketing is planned? Thanks to QR codes and URL tagging, for example, small businesses can create marketing plans to anticipate how customers discover the company site, and ultimately the business itself.  Experian, eMarketer, and other research firms have indicators that people tend to review products and services online prior to making a purchase.  The ideas is establishing an reasonable assumption of how your business is exposed to leads and customers.  An assumption may change overtime, but that is reasonable given that marketing materials can become outdated over time.

Once these two steps are addressed, a small business can begin to make reasonable adjustments to a marketing plan with few headaches and reduced expense.  There are still some technical verifications needed, depending on the complexity of the site and tagging required – many large enterprises have a team on analytic experts to manage the effort. But for small businesses developing a plan and monitoring as it moves ahead makes any analytics information valuable.

 

15
Sep

Treat your blog like a Porsche – How to make the most of evergreen blog content

2012 Porsche 911 Carrera

Porsche makes evolutionary changes to its 911 (2012 version shown). A blog can benefit from a similar approach.

Many people have heard of Porsche, but only the die-hard enthusiasts reflect on the history of its most famous product, the 911.  The nameplate has been redesigned 5 times in its storied history – a new one is being introduced for 2012. But each time a redesign was announced, car enthusiasts understood what kind of vehicle to anticipate – a sports car with a rear-mounted 6 cylinder engine in a rounded rear body, 2+2 seating, and headlamps pronounced above the hood and fenders.

Now what does an automobile have to do with blogs? Well, a 911 is an example of an evolutionary updates that retain favorite aspects and gain enhancement with new ones.  You can take  the same approach with evergreen content, articles that consistently attract traffic for your site.

First, what is the benefit, besides drawing traffic?

Evergreen posts can give an indicator for new content, by implying what topics can be repeated.  Using the Porsche example, you may have a popular evergreen post on driving a Porsche 911; A potential follow-up post could be on a driving comparison of the 911 against other Porsche models, like a Boxster, or an older model, like a 924 (We’ll skip the 914 to avoid hurt feelings of the Porsche sport car club arguments in the 1970s). The choice can give an opportunity to build content that can keep you audience browsing on your site a bit longer.

An evergreen post can also provide an ease in brainstorming new post ideas, refreshing the mind by allowing a focus on topics that require few thinking steps to extend. If your post is a year old, for example, find an aspect of the topic that has been updated. I did a post on Microsoft’s first store, then did a follow up when Microsoft announced its plans a year later.  These kinds of updates can save you time behind the laptop because some of the structure is already there.

Even posts from bloggers or sharing from readers can also give new branches from an evergreen topic.  This is particularly useful for topics such as sports, politics, entertainment, and neighborhood events.

Here are a few ideas for creating and managing evergreen content:

Use analytics tools to first identity evergreen content

To determine an evergreen content, look at the content report in your web analytics solution and examine the average time on site and visits.  You should have an idea of when posts were made.  Many blog URLs can be set to include the date.

When you look at the content report, you can then see a post and its date, then sort by time on site or exit rate.  An ordered comparison can be done, but for examining a sort based on multiple dimensions you would have to export into a spreadsheet.

Use site search to determine topics that visitors may be looking for

Sometimes search results from the site search reports can give ideas on what people are generally looking for and not finding (If you are not sure, this is an activated feature on many analytics tools such as Google Analytics – A quick refresher will be posted soon).  Those ideas can influence your evergreen topic due to their degree of relativity to the topic.  For example, let’s say you find results that indicate that visitors are looking for Porsche repairs. Your blog may be on Porsche history, so post on repair history may be a good topic to build upon past historical views and develop an intro into repair topics that may be closer to what people are looking for.  The best approach is to use your experience on the topic when reviewing site search

To date or not to date?

Consider what naming the date in the title can do — Dates can, er, “date” the material, but  I have seen blogs receive traffic for a post written more than a few years ago.  Try to keep dates naturally in the post, rather than in the title.

Retweet evergreen posts with updates

In addition to making a new post, you can update the evergreen post with additional material or a few comments regarding what is new.  Consider also sharing evergreen posts in a your email distribution as well

Consider a video version of your evergreen topics

A video version of your evergreen content can give a different spin on the topic and can be another augment.

Consider giveaways of related plans and how-tos

Giveaways become great evergreen topics that continue to attract traffic.  White paper downloads can be giveaways, as are how-to charts or informative graphs.

Consider contrarian views

A friend of mine sent me a post about a filter bubble online – how the scope of internet information can become narrow due to a dependency of an algorithm matching search usage, and was sent as help to a post I was writing on the spread of information.  Most evergreen posts are usually about a utilitarian topics, but some reasonable debate can infuse life into even the most pedestrian of topics.  An article on planning holiday marketing can be a debate about whether holiday catalogs are really useful, for example.

13
Sep

Managing A Facebook Fan Page Crisis – Lessons from a Pfizer Hacking

 

Pfizer Facebook Page

Pfizer had a hack to its Facebook page, but it managed the problem (like any business should)

Pfizer recently addressed a hacking attempt to their Facebook Fanpage.  The hacker took control of the page and made a few illegal posts before Pfizer regained control once more.  No business likes having its page hijacked, but it is particularly troubling for small businesses. Small businesses can not always recover as quickly. Still, if a loss of control happens, a few steps can be used to manage followers and minimize problems.

  • First, to prevent consider using HTTPS for Facebook page access, particularly if the page is accessed while mobile. This is done by a simple setting adjustment. You can learn security tips at these pages at Lifehacker and  Tek3D.
  • Use Twitter for updating your followers on what has happened.  Focus on rectifying the problem, but give updates along the way to let folks know your business is on top of it.
  • Once you have taken administration control back, summarize what happened on your Facebook page or blog post.  This also helps those who do not follower Twitter understand the problem as well as bringing closure to the situation.
  • Note the dates of the problem.  Facebook Insights does not filter out the data, so you may have to adjust your assessment of fanpage performance to exclude the compromised period.  Also use annotation in your web analytics solutions as well if traffic is arriving from Facebook to your site.
12
Sep

Facebook Dashboards – A Few Words on Crowdbooster and Pagelever

Pagelever dashboard

Pagelever provides additional nuance to managing a Fanpage

It’s funny how Facebook has grown as an essential channel for many small businesses.   It’s understandable.  Users spend on average 7 hours a day in Facebook, according to Mashable.  The data is beyond staggering compared to time spent on a search, leading to many businesses working overtime to not only reach its audience in FB, but also manage its engagement.

Analytics tools have tried to grow to reflect the usage.  There is Facebook Insights, of course, which, in Facebook most significant move, has incorporated Facebook plugin activity into its measurement – you can see how likes and sharing have lead traffic to your fanpage.  But this may not suit every taste – you still need a way to measure traffic towards a particular activity, a behavior in which event tracking can, er, track.

There are now new dashboards becoming available. Most have combined Facebook data into its dashboard, such as Hootsuite Pro and Raventools.  These have developed for the express purpose of combining Google Analytics, Twitter, and Facebook data into one report.

A different approach comes from Pagelever.  I have had the pleasure of using a trial period to review its features.  I am personally pleased by the improvements it offers.  It notes upfront three kinds of page activity — Growth , Visibility and Engagement. Pagelever then provides nuanced measures in the reports, such as:

  • Fastest growing segment –
  • Growth sources outside of Facebook properties
  • Chart of posts on a fanpage displaying date and impressions

Other graphs abound, such as fan growth which reflects fans unsubscribing from a page, and total/uniques measures for metrics such as impressions and pageviews.  Some of these graphs are not available in Facebook Insights, so you will gain some very impressive traffic information beyond Facebook plugins usage. Furthermore the user interface displays the information with a uncluttered appearance, perfect if you are accessing your Pagelever account on an iPad or tablet.  There is a CSV export available for spreadsheet duty.  The explanations, such as a trend in the newsfeed, are very straightforward and appear in large font.  Users can manage multiple fanpages under administration.

Crowdbooster

If your needs are only for a few data updates, there are simpler dashboards available.  Crowdbooster, designed primarily for Twitter feed management, includes a Facebook fanpage management feature. I have used Crowdbooster.  Although not as in depth as PageLever, it still provides utility displayed in an equally straightforward manner.  Crowdbooster provides a chart of fanpage impressions vs. comments, and offers posting recommendations, though these suggestions are based on your own Twitter profile performance rather than Fanpage schedules.  It also provides fan growth over time in a chart I think is simpler than that in Facebook Insights. You’ll have to weigh the simplicity against what your analytic needs are to determine if this is a helpful tool to manage your fanpage.

Expect a few posts on Facebook metrics, Edgerank, and how to be a savvy poster, just in time for the holidays! :-)